About this role
Phase 1:Instructor-Led & Self-Study Content: 04/29/2026 - 05/20/2026
Phase 2:Certification Live Call-Taking: 05/21/2026 - 06/03/2026
Class Times Offered:
Monday - Friday | 6-hour class: 10:00 a.m. to 4:00 p.m. ET
Additional Client Program Technology Standards
• Hard Drive Space:
• 40 GB of available space
• 60 GB of total space
• Memory: 12 GB of RAM
• Operating System: Windows 11 (fully patched with no pending updates)
• Internet Connection and Speed: Hard-Wired Connection (Not wireless):
• Minimum 30 Mbps download
• Minimum 10 Mbps upload
• Maximum Latency Threshold: 50 ms (milliseconds)
• Dual Monitors: (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
• Webcam: Required during class
• USB 3.0 Port: Required for use with noise-cancelling USB headsets with phone-quality audio
Intervals Available
Daily: 4:00 a.m. - 8:00 p.m. ET, Special Servicing Requirements:
4 hours (8 intervals) are required on Mondays
What you will do:
Speak with members daily and assist them with their transportation to and from appointments, all while helping support them in their journey towards positive health outcomes.
Resolve member concerns while ensuring requests are processed in an accurate and timely manner.
Receive and document customer concerns promptly, while ensuring all relevant information is correct. This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed.
Ensure all company procedures are followed.
Ensure accurate trip data is input into Modivcare's systems.
Review and educate members on services and their benefits eligibility.
Collaborate with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.
Phase 2:Certification Live Call-Taking: 05/21/2026 - 06/03/2026
Class Times Offered:
Monday - Friday | 6-hour class: 10:00 a.m. to 4:00 p.m. ET
Additional Client Program Technology Standards
• Hard Drive Space:
• 40 GB of available space
• 60 GB of total space
• Memory: 12 GB of RAM
• Operating System: Windows 11 (fully patched with no pending updates)
• Internet Connection and Speed: Hard-Wired Connection (Not wireless):
• Minimum 30 Mbps download
• Minimum 10 Mbps upload
• Maximum Latency Threshold: 50 ms (milliseconds)
• Dual Monitors: (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
• Webcam: Required during class
• USB 3.0 Port: Required for use with noise-cancelling USB headsets with phone-quality audio
Intervals Available
Daily: 4:00 a.m. - 8:00 p.m. ET, Special Servicing Requirements:
4 hours (8 intervals) are required on Mondays
What you will do:
Speak with members daily and assist them with their transportation to and from appointments, all while helping support them in their journey towards positive health outcomes.
Resolve member concerns while ensuring requests are processed in an accurate and timely manner.
Receive and document customer concerns promptly, while ensuring all relevant information is correct. This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed.
Ensure all company procedures are followed.
Ensure accurate trip data is input into Modivcare's systems.
Review and educate members on services and their benefits eligibility.
Collaborate with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.