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3 positions found
WEC
Phase 1: Instructor-Led & Self-Study Content, 04/20/2026 - 05/07/2026 Phase 2: Certification Call-Taking, 05/08/2026 - 05/15/2026 Class Times Offered: Monday - Friday | 6-hour class 9:00 a.m. - 3:00 p.m. ET Additional Client Program Technology Standards A USB VoIP Headset is required for certification, and while servicing Dual monitors are required Minimum 8 GB RAM required A webcam is required during certification Intervals Available 24/7/365, (Overnight hours are limited) Most Intervals Available Monday – Friday 8:00 a.m. to 7:00 p.m. ET Special Servicing Requirements 4 hours (8 intervals) required on Mondays What you will do: Resolve customer issues or questions Process payment deferrals and installment plans Attempt to save customers who may be moving, unhappy with the plan, or current rate Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan Enroll the customer in the correct plan Strive to resolve customer issues on the first call Demonstrate knowledge of WEC Energy processes and policies Build trust and rapport with the WEC Energy customer through clear, respectful interactions Always strive to ensure that overall customer satisfaction remains high while resolving issues Understand ‘client call flow’ and regulations Ensure no Public Utilities Commission Complaints are filed
Fiserv
Phase 1: Instructor-led & Self-Study Content, 06/08/2026 - 07/23/2026 Phase 2: Certification Call-Taking, 07/24/2026 - 08/27/2026 Phase I:Monday - Friday | 6-hour class 9:00 a.m. - 3:00 p.m. ET 4:00 p.m. - 10:00 p.m. ET 6:00 p.m. - 12:00 a.m. ET Phase II Agents will self-select intervals across the client hours of operation* for the live call-taking period. Note, agents are required to service a minimum of 4 hours (8 intervals) daily during this time. Additional Client Program Technology Standards PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS. • 8 GB RAM or greater. • Dual monitors are required. • Webcam required during class. • A hardwired Ethernet connection is required. • CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher. • An Apple or Android cell phone is required for secondary code verification. • YubiKey provided by the Client. Intervals Available The Hours of Operation for this NEW program are still being finalized. However, it is expected that intervals will be available 24/7/365 - with some weeks offering intervals from 7:00 a.m. to 9:00 p.m. ET. Additional details will be provided as soon as they are available. Special Servicing Requirements 4 hours (8 intervals) will be required on the 1st and 3rd day of each month (Sunday-Saturday). What you will do: Provide customer support via inbound calls. Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost/stolen cards, policies, and procedural questions. Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost/stolen cards. Assist with payroll card issues, fund transfers, and payment solutions. Adhere to regulations and follow strict data protection protocols. Provide accurate, confidential client services for bank cards, business online banking, or general servicing.
ModivCare
Phase 1:Instructor-Led & Self-Study Content: 04/29/2026 - 05/20/2026 Phase 2:Certification Live Call-Taking: 05/21/2026 - 06/03/2026 Class Times Offered: Monday - Friday | 6-hour class: 10:00 a.m. to 4:00 p.m. ET Additional Client Program Technology Standards • Hard Drive Space: • 40 GB of available space • 60 GB of total space • Memory: 12 GB of RAM • Operating System: Windows 11 (fully patched with no pending updates) • Internet Connection and Speed: Hard-Wired Connection (Not wireless): • Minimum 30 Mbps download • Minimum 10 Mbps upload • Maximum Latency Threshold: 50 ms (milliseconds) • Dual Monitors: (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) • Webcam: Required during class • USB 3.0 Port: Required for use with noise-cancelling USB headsets with phone-quality audio Intervals Available Daily: 4:00 a.m. - 8:00 p.m. ET, Special Servicing Requirements: 4 hours (8 intervals) are required on Mondays What you will do: Speak with members daily and assist them with their transportation to and from appointments, all while helping support them in their journey towards positive health outcomes. Resolve member concerns while ensuring requests are processed in an accurate and timely manner. Receive and document customer concerns promptly, while ensuring all relevant information is correct. This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed. Ensure all company procedures are followed. Ensure accurate trip data is input into Modivcare's systems. Review and educate members on services and their benefits eligibility. Collaborate with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.
