Back to job search
Full time
Inbound Customer Service
Energy
Customer Service, Language Requirements: Spanish
WEC
About this role
Phase 1: Instructor-Led & Self-Study Content, 04/20/2026 - 05/07/2026
Phase 2: Certification Call-Taking, 05/08/2026 - 05/15/2026
Class Times Offered:
Monday - Friday | 6-hour class
9:00 a.m. - 3:00 p.m. ET
Additional Client Program Technology Standards
A USB VoIP Headset is required for certification, and while servicing
Dual monitors are required
Minimum 8 GB RAM required
A webcam is required during certification
Intervals Available
24/7/365, (Overnight hours are limited)
Most Intervals Available
Monday – Friday
8:00 a.m. to 7:00 p.m. ET
Special Servicing Requirements
4 hours (8 intervals) required on Mondays
What you will do:
Resolve customer issues or questions
Process payment deferrals and installment plans
Attempt to save customers who may be moving, unhappy with the plan, or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Enroll the customer in the correct plan
Strive to resolve customer issues on the first call
Demonstrate knowledge of WEC Energy processes and policies
Build trust and rapport with the WEC Energy customer through clear, respectful interactions
Always strive to ensure that overall customer satisfaction remains high while resolving issues
Understand ‘client call flow’ and regulations
Ensure no Public Utilities Commission Complaints are filed
Phase 2: Certification Call-Taking, 05/08/2026 - 05/15/2026
Class Times Offered:
Monday - Friday | 6-hour class
9:00 a.m. - 3:00 p.m. ET
Additional Client Program Technology Standards
A USB VoIP Headset is required for certification, and while servicing
Dual monitors are required
Minimum 8 GB RAM required
A webcam is required during certification
Intervals Available
24/7/365, (Overnight hours are limited)
Most Intervals Available
Monday – Friday
8:00 a.m. to 7:00 p.m. ET
Special Servicing Requirements
4 hours (8 intervals) required on Mondays
What you will do:
Resolve customer issues or questions
Process payment deferrals and installment plans
Attempt to save customers who may be moving, unhappy with the plan, or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Enroll the customer in the correct plan
Strive to resolve customer issues on the first call
Demonstrate knowledge of WEC Energy processes and policies
Build trust and rapport with the WEC Energy customer through clear, respectful interactions
Always strive to ensure that overall customer satisfaction remains high while resolving issues
Understand ‘client call flow’ and regulations
Ensure no Public Utilities Commission Complaints are filed