About this role
Phase 1:
Instructor-led & Self-Study Content, 06/08/2026 - 07/23/2026
Phase 2: Certification Call-Taking, 07/24/2026 - 08/27/2026
Phase I:Monday - Friday | 6-hour class
9:00 a.m. - 3:00 p.m. ET
4:00 p.m. - 10:00 p.m. ET
6:00 p.m. - 12:00 a.m. ET
Phase II
Agents will self-select intervals across the client hours of operation* for the live call-taking period. Note, agents are required to service a minimum of 4 hours (8 intervals) daily during this time.
Additional Client Program Technology Standards
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.
• 8 GB RAM or greater.
• Dual monitors are required.
• Webcam required during class.
• A hardwired Ethernet connection is required.
• CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
• An Apple or Android cell phone is required for secondary code verification.
• YubiKey provided by the Client.
Intervals Available
The Hours of Operation for this NEW program are still being finalized. However, it is expected that intervals will be available 24/7/365 - with some weeks offering intervals from 7:00 a.m. to 9:00 p.m. ET. Additional details will be provided as soon as they are available.
Special Servicing Requirements
4 hours (8 intervals) will be required on the 1st and 3rd day of each month (Sunday-Saturday).
What you will do:
Provide customer support via inbound calls.
Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost/stolen cards, policies, and procedural questions.
Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost/stolen cards.
Assist with payroll card issues, fund transfers, and payment solutions.
Adhere to regulations and follow strict data protection protocols.
Provide accurate, confidential client services for bank cards, business online banking, or general servicing.
Instructor-led & Self-Study Content, 06/08/2026 - 07/23/2026
Phase 2: Certification Call-Taking, 07/24/2026 - 08/27/2026
Phase I:Monday - Friday | 6-hour class
9:00 a.m. - 3:00 p.m. ET
4:00 p.m. - 10:00 p.m. ET
6:00 p.m. - 12:00 a.m. ET
Phase II
Agents will self-select intervals across the client hours of operation* for the live call-taking period. Note, agents are required to service a minimum of 4 hours (8 intervals) daily during this time.
Additional Client Program Technology Standards
PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS.
• 8 GB RAM or greater.
• Dual monitors are required.
• Webcam required during class.
• A hardwired Ethernet connection is required.
• CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
• An Apple or Android cell phone is required for secondary code verification.
• YubiKey provided by the Client.
Intervals Available
The Hours of Operation for this NEW program are still being finalized. However, it is expected that intervals will be available 24/7/365 - with some weeks offering intervals from 7:00 a.m. to 9:00 p.m. ET. Additional details will be provided as soon as they are available.
Special Servicing Requirements
4 hours (8 intervals) will be required on the 1st and 3rd day of each month (Sunday-Saturday).
What you will do:
Provide customer support via inbound calls.
Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost/stolen cards, policies, and procedural questions.
Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost/stolen cards.
Assist with payroll card issues, fund transfers, and payment solutions.
Adhere to regulations and follow strict data protection protocols.
Provide accurate, confidential client services for bank cards, business online banking, or general servicing.